Refund policy

Here are some general rules, policies, and guidelines regarding our online store procedures:

• We stand behind our products and we do the best we can in hope that you are always satisfied with our products and services.
• In case of any quality issues or concerns, we ask that you contact us immediately at online@blossompure.com or call us during work hours (everyday from 9 AM to 8 PM) at (905) 891-2005.
• Libel/posting publicly that you are unhappy with a product or service without having contacted us first voids your right to a refund or exchange and may deter us from allowing you to purchase any of our products or access our services in the future.
• All complaints are assessed on a case-by-case basis; there is no guarantee of accommodation as it relies heavily on the conduct of the customer, the time of the complaint, and the nature of the complaint.
• BlossomPure is responsible for the quality and safety of your order until it arrives at your doorstep. Once received, BlossomPure is no longer liable for any issues that take place. It is the customer's responsibility to preserve all purchased items and maintain them well upon receipt and until consumption. Meat products, dairy products, fruits and vegetables are all perishable; it is the customer’s responsibility to handle and store them safely following delivery, including maintaining their quality and freshness.
• It is the customer’s responsibility to check all the products in the package upon their receipt.
• If there are any issues regarding the order, including (but not limited to) missing items, damaged goods, wrong items, and mistimed delivery, customers must contact BlossomPure immediately.
• BlossomPure cannot issue refunds or accommodations without timely proof of the damaged products. Photo proof must be provided no later than 24 hours following the delivery time.
• If customers notice any damaged products, it is their responsibility to immediately document the damage accordingly (take good photos of the the damaged goods) as well as contact BlossomPure no later than 24 hours after delivery. Inability to contact BlossomPure and issue a report in a timely manner may affect accommodation.
• Following delivery, it is fully the customer’s responsibility to handle the products and maintain them by following the safety, and cooking instructions and guidelines as provided on our website and by the Government of Canada.
• We recommend that you put your frozen products in the freezer and refrigerate dairy, eggs, fruit, and vegetable products immediately after opening the insulated package. 

Refunds, Returns, and Exchanges:

• All BlossomPure (i.e. meat and vegetables) perishable items are final sale and will not be refunded under normal circumstances. In case there are any issues, customers must immediately contact BlossomPure. You can contact us at online@blossompure.com or call us during business hours (every day from 9 AM to 8 PM) at (905) 891-2005.
• BlossomPure does not offer exchanges or returns. All perishable items (including but not limited to: all meat items, eggs and dairy, fruits and vegetables) and non-perishable items are non-returnable and non-exchangeable.
• All gift cards are non-returnable and non-exchangeable.
• Refunds are granted on a case-by-case basis; there is no guarantee of accommodation as it relies heavily on the conduct of the customer, the timing of the complaint, and the nature of the complaint (E.g. we cannot guarantee accommodation for complaints filed after 24 hours of delivery time).
• If a customer files a complaint, and is granted refund approval, the refund will be processed, and a credit will automatically be applied to the original method of payment within seven business days.
• A notification will be sent to your contact (via Email or SMS) when the refund is issued.
• If you were deemed eligible for a refund but have not received it after seven business days, please contact us at online@blossompure.com to deal with the issue.
• If a refund is issued but not received, we may ask that you contact your banking institution.
• All refunds are priced based on the price at the time of purchase (E.g. "Cashews for $9.99 on SALE for $2.99" will be refunded as $2.99 regardless of Cashew's current price at time of refund).

What we can guarantee:

• We can guarantee that all meat items will be mostly frozen upon delivery.
• We can guarantee that the necessary precautions will be taken to ensure that the items in your order are properly wrapped and well insulated.
• We can guarantee that your order will go through multiple quality assurance checks, including documentation of the items immediately before shipping.
• We can guarantee that your order will maintain its quality and safety at your doorstep for up to six hours. This is not applicable to Montreal deliveries as they are further away.
• We can guarantee that once your complaint is received, we will get back to you within three business days regarding the approval or rejection of your refund and how to move forward.

What we cannot guarantee:

• We cannot guarantee that the time of delivery is always accurate; it is a good estimate under normal circumstances; however, the time of delivery may differ due to unforeseen circumstances.
• We cannot guarantee a full refund on all products. If due to extenuating circumstances, some items are damaged, the refunded amount may only cover the damaged part of the order (E.g. If one egg breaks from a dozen of eggs only one egg is eligible for a refund, not the entire dozen).
  
• We cannot guarantee refunds to customers who throw away the item(s) in question, fail to maintain items in the appropriate condition, or fail to document their complaint with appropriate photo proof.
• We cannot guarantee refunds to customers who do not contact us in a timely manner regarding their issue or complaint.
• We cannot guarantee accommodation as it relies heavily on the conduct of the customer, the time of the complaint, and the nature of the complaint (E.g. we cannot guarantee accommodation for complaints filed after 24 hours of delivery time).